Refund Policy

 

Last Updated: 25-11-2025

This refund policy explains when and how customers receive refunds.

 

Refund Eligibility

You will receive a refund only if:

The returned product is approved after inspection.

The item was defective, damaged, or different from what you ordered.

 

Refund Method

Once the returned product is received and verified, your refund will be:

✔ Credited to your original payment method

 

OR

✔ Added to your store balance (wallet)

(You can choose your preferred method during the return request.)

 

Refund Timeframe

Refund will be issued within 3–7 working days after we receive and inspect the item.

Processing time may vary depending on your payment provider.

 

Non-Refundable Cases

Refunds will not be issued if:

The return is requested after 7 days

The product was damaged by the customer

The product is returned without complete packaging

The reason is “change of mind”

The issue does not match our return criteria

 

Shipping Costs

 

If the return is due to a defective/wrong item,

BurjBazar.shop may cover return shipping (depending on case).

If the customer sends the item without approval, we are not responsible for the shipping cost.